Privacy Policy

TaylorMade Windows of Swindon respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect personal information when you contact us, use our website or enquire about our products and services.

Who we are

TaylorMade Windows of Swindon
37 Conisborough, Toothill, Swindon, SN5 8ES
Email: sa***@******************co.uk
Telephone: 0790 996 2770

For the purposes of UK data protection law, TaylorMade Windows of Swindon is responsible for the personal information described in this policy.

Information we may collect

When you contact us or submit an enquiry through our website, we may collect information such as:

  • your name;
  • email address;
  • telephone number;
  • address or property details where relevant to your enquiry;
  • information you provide in the message or enquiry form;
  • records of correspondence with you;
  • technical information associated with your use of the website, including information used for website security, spam prevention and cookie preferences.

We only ask for information that is reasonably required to respond to your enquiry or provide our products and services.

How we use your information

We may use your personal information to:

  • respond to enquiries and quotation requests;
  • arrange appointments, surveys or installations;
  • communicate with you about products or services you have requested;
  • administer customer orders and provide after-sales support;
  • maintain appropriate business and accounting records;
  • protect our website from spam, abuse and security threats;
  • comply with legal and regulatory requirements.

We do not sell your personal information.

Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Where you contact us for a quotation, information or services, we may process your information because it is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

We may also process information where it is necessary for our legitimate interests in operating our business, responding to customers, maintaining appropriate records and protecting our website and systems, provided those interests do not override your rights and interests.

Where we are legally required to retain or disclose information, we may process it to comply with a legal obligation.

If we ever rely on your consent for a particular use of your information, you may withdraw that consent at any time.

The ICO confirms that businesses must identify an appropriate lawful basis for each processing purpose; contract and legitimate interests are among the available bases and should be chosen according to the purpose and relationship involved. ICO

Who we may share information with

Where necessary, we may share relevant personal information with organisations that help us provide or support our services, for example:

  • website and hosting providers;
  • email and IT service providers;
  • anti-spam and website security providers;
  • suppliers, manufacturers or installers where this is necessary to deal with your enquiry or order;
  • professional advisers or authorities where required by law.

These organisations should only receive information where there is a legitimate reason for them to do so.

Our website currently uses third-party services including One.com hosting, WPForms, CleanTalk anti-spam protection and website email delivery services. Some pages may also contain third-party services such as mapping, social media or WhatsApp features.

Cookies and similar technologies

Our website uses cookies and similar technologies. Some are necessary for the website to function correctly or to protect it from abuse. Other technologies may require your permission before they are used.

You can manage your cookie preferences through the cookie banner displayed on the website.

For more detailed information about the cookies and services used on this website, please see our Cookie Policy.

The ICO says visitors must be told when cookies or similar technologies are used, and non-exempt technologies generally require an appropriate consent mechanism. ICO

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting, contractual or warranty purposes.

The period will therefore depend on the nature of your enquiry or relationship with us. Information that is no longer required will be deleted or securely disposed of.

The ICO does not prescribe one universal retention period; businesses must be able to justify how long they keep personal information and should review whether it is still needed. ICO

Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have rights including:

  • the right to request access to personal information we hold about you;
  • the right to ask us to correct inaccurate information;
  • the right to ask us to delete information in certain circumstances;
  • the right to restrict how your information is used in certain circumstances;
  • the right to object to certain uses of your information;
  • the right to data portability where applicable;
  • the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details above.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

The ICO requires privacy notices to explain individuals’ rights and how they can complain about the use of their information. ICO

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

Last updated: 28 September 2026